Click or tap on the questions to reveal the answers
I need information about the venue, opening times, train times, car parking etc.
Please contact the venue directly, as they will be armed with the best knowledge in order to answer all your questions relating to the attraction.
I have not received my tickets?
If you have not received any notification from us, there is probably a misspelling in your email address. Please select the help link and inform us. A member of Team Tyg will correct your details and resend your tickets.
I cannot open my tickets?
The tickets are sent to you as a PDF file. You will need to download this file to your computer and open it up. This type of file requires Adobe to work, if you are unsure whether your computer has this please go to http://get.adobe.com/uk/reader/
I have been given a new password but it does not work
Please refresh your browser (The reload page key is the arrow button. This can be found on the www. Address bar) This will clear out recent information ready to accept the new. If this does not work please submit a help request using the help link.
I cannot log into my account
Please refresh your browser (pressing the arrow key, this is found on the www.addressbar) Please try again. If this fails again and you are sure your account details are correct, please select the help link for a member of Team Tyg to contact you.
I do not have a printer
We supply e-tickets, if you don’t have a printer please forward the email we send with your tickets on to a friend or colleague who will print the tickets for you.
I want to buy the tickets over the telephone
No problem please call and we will assist you
The Event I was attending is cancelled what shall I do now
It is the responsibility of the Event or Attraction to arrange a refund please contact them direct.
